Returns, Refunds & Exchanges
Here at Andertons Music Co. we want to make sure that you are satisfied with your purchase(s). So if you're unhappy with anything you have bought from us recently, we offer a number of guarantees to ensure that your shopping experience with us is always positive!
What Do We Offer?
- Flexible, stress-free returns, repairs & exchanges policy
- Return an item within 14 days in new condition and get a full refund*
- Repairs carried out swiftly by a dedicated repairs team
- All items purchased new come with a 12 month warranty
- In-store workshop for guitar servicing & repairs.
*Conditions and exceptions apply. Please see below for details
Returning A Faulty Item
Items Damaged In Transit
Please carefully inspect all items and do not sign for your package unless you are completely satisfied it has arrived in good condition. If you are unable to inspect your package, add a note alongside your signature to say that the item has not been inspected when you sign for it.
If you believe your item(s) have been damaged in transit, please contact us within 48 hours to let us know. If you can see the item has not arrived in good condition, sign for the goods as "DAMAGED".
Returning / Exchanging Unwanted Items
Warranties
All items purchased new from Andertons Music Co. come with a 12 month warranty against manufacturer defects. Additionally, many manufacturers offer extended warranties with their products. Please read the documentation that comes with your product regarding warranties as most manufacturers require you to register your product in order to make warranty claims.
Second-hand items bought from Andertons Music Co. come with a 3 month parts & labour warranty.
Andertons Recycling / WEEE Policy
From now on, all new electrical products that can be recycled will carry a 'crossed out wheelie bin' symbol to help you to remember to recycle them. Many electrical items can be repaired or recycled, saving natural resources and the environment.
If you do not recycle, electrical equipment will end up in landfill where hazardous substances will leak out and cause soil and water contamination - harming wildlife and also human health.
Many 'local tips' have been upgraded to provide recycling for all kinds of goods including electricals. Contact your local council for your nearest recycling location or visit the website below and enter your postcode.
If you purchase a new product from Andertons, we can accept back your old product and will recycle it for you under the W.E.E.E scheme. This service is provided on a like-for-like basis (i.e. the new item is a replacement for the item you are leaving with us). If you purchased in-store, you can drop off the item for recycling up to 28 days from the date of your new purchase.
Mailorder and Internet Customers - If you want us to collect the old item when your new item is delivered, then please contact us on 01483 456711 or email info@andertons.co.uk. For an additional charge (purely to cover the cost of the return to Andertons) we can arrange for your item to be recycled under this scheme.
For more information on the Waste Electrical & Electronic Equipment recycling scheme click here.